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Complaint & Suggestion Form

Complaint & Suggestion Form

There are many ways to get in touch with us. We look forward to hearing from you and being of help.

1. Your complaint will be acknowledge in 2 working days from the date of complaint received, and will be investigated by the relevant department.

2. If your complaint is not acknowledged within 2 working days, please contact our 24/7 helpline at +92 (21) 111-113-442.

3. In case your complaint requires detailed investigation or exceeds the timeline of 7 working days you will receive an interim response from the bank via letter, email, call or SMS.

4. Upon resolution, you will receive a response from the relevant department.

For eCIB related complaints please contact our Complaint Management Unit on 021-35301863-5, Fax on 021-35301862 or email us @complaints@albaraka.com.pk.

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Current Account can be opened in one of the listed currency below with no restriction in the number of withdrawal and deposits.

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* For any urgent queries you may also call our 24/7 contact  +92 (21) 111 113 442.

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