Complaint & Suggestion Form

Complaint & Suggestion Form

There are many ways to get in touch with us. We look forward to hearing from you and being of help.

1. Your complaint will be acknowledge in 2 working days from the date of complaint received, and will be investigated by the relevant department.

2. If your complaint is not acknowledged within 2 working days, please contact our 24/7 helpline at +92 (21) 111-113-442.

3. In case your complaint requires detailed investigation or exceeds the timeline of 7 working days you will receive an interim response from the bank via letter, email, call or SMS.

4. Upon resolution, you will receive a response from the relevant department.

For eCIB related complaints please contact our Complaint Management Unit on 021-335301862-3 or email us @ complaints@albaraka.com.pk.

Most Popular Products

Current Account can be opened in one of the listed currency below with no restriction in the number of withdrawal and deposits.

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Al Baraka Business Plus Account has evolved with time to offer ease, flexibility and a wide range of unmatched free services. This product is specially tailored to match all the daily needs of business class and individual customers.

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Al Baraka Shafqaat Account has been introduced as socially responsible banking services for most valued segments of our society in order for them to make their routine transactions with premium customer support along with healthy return on their investment. Al Baraka is the only full-fledged Islamic bank to offer such account services for the target market mentioned herein. This account comes along with a wide range of free services and benefits.


Al Baraka Mahana Barkah Account provides regular stream of halaal monthly income for lower and middle group customers with the same convenience and services of a regular savings account.


* For any urgent queries you may also call our 24/7 contact  +92 (21) 111 113 442.

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